Terms & Conditions

1. Agreement to Terms

By accessing and using the services provided by DIONA Technology ("we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our services or website.

These Terms apply to all visitors, users, and clients who access or use our website, services, applications, and any related technology solutions.

2. Services Description

DIONA provides technology services including but not limited to:

• Custom software development and programming
• Artificial intelligence and machine learning solutions
• Cloud infrastructure and migration services
• Cybersecurity and data protection
• Data analytics and business intelligence
• Digital transformation consulting
• Technical support and maintenance
• Technology consulting and strategy

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete project requirements
• Cooperate with our team during project development
• Provide timely feedback and approvals
• Maintain confidentiality of proprietary information
• Comply with all applicable laws and regulations
• Pay all fees and charges as agreed
• Use our services for lawful purposes only

4. Payment Terms

4.1 Fees and Billing

All fees are quoted in US dollars unless otherwise specified. Payment terms are as agreed in individual service agreements. Late payments may result in service suspension or termination.

4.2 Project Deposits

Most projects require an initial deposit before work begins. The deposit amount and payment schedule will be specified in your project agreement.

4.3 Refunds

Refund policies vary by service type and are detailed in individual service agreements. Generally, work completed and delivered is non-refundable.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All software, code, designs, and proprietary technology developed by us remain our property unless explicitly transferred in writing. You receive a license to use the delivered solution as specified in your agreement.

5.2 Client Intellectual Property

You retain ownership of your existing intellectual property. We will not use your proprietary information except as necessary to provide our services.

5.3 Third-Party Components

Some solutions may include third-party components or open-source software. Usage rights for these components are subject to their respective licenses.

6. Confidentiality and Data Protection

We are committed to protecting your confidential information and data:

• We maintain strict confidentiality of all client information
• We implement appropriate security measures
• We comply with applicable data protection laws
• We limit access to confidential information to authorized personnel
• We return or destroy confidential information upon request

7. Service Level Agreements

Service level agreements (SLAs) may apply to certain services and will be detailed in individual service agreements. SLAs typically cover:

• System availability and uptime
• Response times for support requests
• Performance metrics and benchmarks
• Maintenance windows and schedules
• Escalation procedures

8. Limitation of Liability

Our liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Service interruptions or technical issues
• Third-party actions or content
• Force majeure events

9. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your use of our services
• Your violation of these Terms
• Your content or data
• Your breach of any applicable laws

10. Termination

10.1 Termination by You

You may terminate services by providing written notice. Termination fees may apply as specified in your service agreement.

10.2 Termination by Us

We may terminate services for:

• Non-payment of fees
• Violation of these Terms
• Illegal or unauthorized use
• Extended periods of inactivity

10.3 Effect of Termination

Upon termination, you lose access to our services. We may retain certain information as required by law or for business purposes.

11. Dispute Resolution

Any disputes will be resolved through:

1. Direct communication and negotiation
2. Mediation if direct resolution fails
3. Legal proceedings in San Francisco, California courts if necessary

12. Governing Law

These Terms are governed by the laws of California, United States. Any legal proceedings will be conducted in San Francisco County.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between parties regarding our services. Any prior agreements or understandings are superseded.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of services constitutes acceptance of updated Terms.

16. Contact Information

For questions about these Terms, please contact us: