Last Updated: January 15, 2025
1. Introduction
DIONA Technology ("we," "our," or "us") is committed to protecting your privacy while providing innovative technology solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our platform.
We provide custom software development, AI solutions, cloud services, cybersecurity, and digital transformation services. This policy applies to all information collected through our website, services, applications, and any related interactions.
2. Information We Collect
2.1 Personal Information
When you interact with our services, we may collect:
- Name, email address, and contact information
- Company name and job title
- Phone number and business address
- Project requirements and specifications
- Communication preferences
- Payment and billing information
2.2 Technical Information
We automatically collect technical information about your device and usage:
- IP address and geographic location
- Device type, operating system, and browser
- Website usage patterns and analytics
- Cookies and tracking technologies
- Error logs and performance data
- Network and connection information
2.3 Project and Service Data
For clients and service delivery, we may collect:
- Project specifications and requirements
- Business process information
- Technical documentation and code
- Performance metrics and analytics
- Support and maintenance records
- Feedback and testimonials
3. How We Use Your Information
We use the collected information for various purposes:
3.1 Service Delivery
- Providing and improving our technology services
- Managing client relationships and projects
- Processing payments and billing
- Delivering technical support and maintenance
- Customizing solutions to meet your needs
- Ensuring service quality and performance
3.2 Communication
- Sending project updates and notifications
- Providing customer support and assistance
- Sharing industry insights and newsletters
- Responding to inquiries and requests
- Marketing and promotional communications (with consent)
3.3 Business Operations
- Analyzing usage patterns and trends
- Improving our services and platform
- Conducting research and development
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure management
- Payment processing and billing
- Analytics and data analysis
- Customer support and communication
- Security and fraud prevention
4.2 Business Partners
We may share information with business partners for:
- Joint service delivery and collaboration
- Technology integration and partnerships
- Industry events and conferences
- Referral programs and partnerships
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal requests or court orders
- Government investigations or regulatory inquiries
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
5. Data Security
We implement robust security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security audits and assessments
- Employee training on data protection
- Secure hosting and infrastructure
- Incident response and monitoring
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
6.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand usage patterns
- Functional Cookies: Remember your preferences
- Analytics Cookies: Provide insights into user behavior
6.2 Third-Party Analytics
We use analytics tools to understand website performance and user engagement. These services may collect information about your use of our website.
7. Your Rights and Choices
You have certain rights regarding your personal information:
7.1 Access and Control
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your information
- Export your data in a portable format
- Control communication preferences
7.2 Communication Preferences
You can control communication preferences by:
- Updating your account settings
- Unsubscribing from marketing emails
- Managing notification preferences
- Contacting our support team
7.3 Data Retention
We retain your information for as long as necessary to:
- Provide our services and support
- Maintain business relationships
- Comply with legal obligations
- Resolve disputes and enforce agreements
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date
Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: